Green Pioneer Terms and Conditions

Green Pioneer is the exclusive distributor for most of the brands we sell. We only supply retailers – those that sell their products to the end consumer. We do not supply other distributors or businesses that sell the products to other retailers.

Minimum

There is a minimum order of £150 / €188 excluding VAT (across all our brands) for all orders. 

Delivery

UK

Delivery is free on all mainland UK orders over £350 excluding VAT (across all our brands). For orders below £350 excluding VAT the delivery charge is £7.00.

Delivery is payable on all orders outside mainland UK and there may also be a delivery supplement for some regions in the UK (depending on our courier's rate card). 

Delivery is usually made by DHL using a next day service. We will send you a tracking number for your delivery.

Europe

For Zone A Countries*

Delivery is free for orders over €750. For orders under €750 delivery is charged at a subsidised rate of €15.

*Zone A Countries are: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain and Sweden.  These countries have been designated as ‘Zone A’ based on our courier’s rate card.

[Please note delivery addresses designated to be in a remote area by DHL will need to pay an additional charge on top of this.]

Delivery Charges for other European Countries

For delivery to countries outside of ‘Zone A’ we will check for the best rate and charge delivery at cost.

European Deliveries are usually made by DHL using a 3-5 day service. We will send you a tracking number for your delivery.

Payment

Pro-Forma payment is required on the first two orders. After two orders a discount will be offered for continued prepayment (as long as order value is over £200 / €250 excluding VAT).

All goods remain the property of Green Pioneer Limited until paid for in full.  No new orders will be sent out if there is an invoice already outstanding.

Payment by BACS preferred – BACS details will be supplied on the invoice. We have a Euro bank account for European orders, account details will be on the invoice. 

We can take card payments over the telephone, however credit card payments will be subject to a surcharge of 2% (which is what we are charged by our payment processor). There is no charge for debit card payments. 

Selling Online

Bearing in mind the enormous increase in online trading over the past few years and the wide variation in standards we ask that you obtain our permission to sell our products online on your own website. We can then make sure the brands we sell are represented in an appropriate way and also that our customers do not overlap too much.

We ask that our customers do not sell our products on third party market place sites such as Amazon or eBay.

How To Order

Orders should be placed through the website. After placing your order you will receive an automatic order confirmation by email. This is NOT an invoice, just a record of what you have ordered.

After we receive your order we will prepare an invoice for you which will include any delivery charge. We will also remove any taxes for European customers who have provided a valid European VAT number. Payment details will be included on the invoice.

If changes are made after an order has been invoiced, picked and packed we reserve the right to add an admin fee of £10 / €12.50 to the invoice to cover the additional work involved to re-invoice and re-package the order.

Please Note:

Pro forma invoices (including invoices for orders placed at trade shows) must be paid for within one month of the order date otherwise the order will be cancelled and reserved items will be put back into stock. 

We do not hold back orders for items that are out of stock.

Any problems?

We will do everything we can to ensure that your order arrives in the condition you expect it to. However please notify us in writing within four days of receipt of any damaged or incomplete orders.

In the event of a null price or major price error on the website Green Pioneer reserves the right to correct this error on the final invoice and charge the correct price.

PLEASE NOTE: We cannot sell Qwetch to retailers in Austria, and to retailers in the Bio Food channel in France and Belgium. Please contact us if you are in this area/channel and we can pass on your details to the distributors in that area/channel.

Green Pioneer Ltd, Netherstreet Yard, Bromham, Chippenham, Wiltshire SN15 2DS

Email: enquiries@greenpioneer.co.uk  Tel: +44 (0)1380 859 600


Green Pioneer is a TRADE ONLY business that supplies retailers around Europe.

If you are a consumer interested in buying products for yourself please visit our retail websites:
A Slice of Green – products for a greener lifestyle
Green Tulip – ethical gifts

Thank you.